Icon Rocklear Reddit Reviews: What Reddit Gets Right (and What It Misses)

Honestly, most people reading this are never going to set foot in our shop, and it doesn't really matter to me whether you book with us or not, because I know the quality of my own work. We get messaged by installers in other states and other countries, and by customers researching Icon Rocklear from places we're never going to service. Our YouTube comments are public and you can go read through them yourself; there are people in there who watched our videos and then went and booked a local installer, because they finally knew what a good, clean install is supposed to look like. That's the point of this page too. So before you let any shop work on your car, grill them a little! This applies to PPF and ceramic every bit as much as it does to Rocklear, and I don't care what you choose to go with, but ask them about their process, or go watch their install videos. Show me your recent installs. Not the manufacturer's photos, yours, on cars like mine. What do you do if there's an imperfection in the finish? The right answer involves sanding and polishing. "That's just how it looks" is your cue to leave. What's your prep process before the coating goes down? Listen for the boring details, decontamination, tack cloth, and inspection; pride tends to show up in the prep long before it shows up in the finish. What happens at the 30-day checkup? A shop that schedules one is a shop that expects to stand behind the work. What kind of cars do people trust you with? People hand us $300,000 classic Porsches still wearing their factory original paint, and you don't get handed a car like that if you're doing bullshit installs. And when you're reading a negative review or thread about any shop, including this one, the useful questions aren't really about who the poster is. Ask whether there are photos, whether the complaint is about the coating itself or about work that should've been caught and corrected before that car ever went home, and whether anybody offered to fix it. A shop that fixes its mistakes and a shop that argues with you will look pretty similar in marketing and completely different in their reviews. One more thing, and it applies to PPF, ceramic, and Icon Rocklear equally: a manufacturer warranty doesn't mean much if the shop isn't going to do clean work. Think of it like a phone warranty. The manufacturer guarantees the product itself won't randomly fail on you, and when a covered issue does come up, the manufacturer pays the shop to fix it, so the shop isn't eating the loss when it makes things right. That's real and it matters, but the product warranty was never the whole story, because the shop's own in-house warranty and guarantees are just as important, and the shop is who actually stands behind the install. So pick the shop first, a warranty is only ever worth what the shop behind it is worth. For what it's worth, here's where we stand. On top of the manufacturer warranty we carry our own workmanship guarantee, because we know our work is clean, and if it's not clean, we make it right. If we can't help you solve your problem and you're not satisfied, we don't want your money. That's been the principle on every service we've ever offered. And if you're wondering why you should trust an installer on any of this, here's where I'm coming from. In the last 10 years I've worked with countless different ceramic coating manufacturers and PPF manufacturers, and now Icon Rocklear, and the only loyalty I've ever had is to my clients. Every time I found a newer and better product for them, I left the old company behind, even when the old one was making me more money. I hold Icon Rocklear to that exact same scrutiny. So far it's the best product we've ever had come through this shop, but if something ever vastly outperforms it and is a better solution for my clients, I'll work on offering that instead, and I'll tell you why. Leaving a product behind has never meant leaving people behind, though. We still honor every warranty we've ever written, and clients who have our old ceramic coatings have an upgrade program, so when their five-year ceramic wears out, what they paid for it gets credited toward an Icon Rocklear upgrade! That's how we take care of people. You won't find us replying in those threads either. We've never had a Reddit account and we're not about to start one to argue with strangers. Our answer to the skepticism has always been the same, we film our work, we publish what a proper Icon Rocklear install should and shouldn't look like on YouTube, and we let the reviews and the cars themselves do the talking. The video on this page shows you exactly what to look for. And I'd rather lose a booking than mis-sell you, so if you want a matte or satin finish, Rocklear isn't it, it's gloss only. If you're expecting a coating to make your paint chip-proof, no coating does that, and anybody who promises you it does is lying to you. And if you're the type who wants to peel protection off and change it later, you want a removable product rather than a permanent coating, so tell whoever you're talking to that up front. I'd honestly rather lose the booking than sell you the wrong thing.