Privacy Policy

Effective Date: April 18, 2026

Dragon Auto ("Dragon Auto," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit our website at dragonauto.net, contact us, or book or receive services from us, how we use and share that information, and what rights you have regarding your personal information. Because we are based in California and serve California customers, this policy also describes your rights under the California Consumer Privacy Act (CCPA).

Please read this policy carefully. By using our website or services, you agree to the practices described here.

Information We Collect

We collect information you provide directly to us and information generated as you interact with our website or services.

When you book a service, fill out a form, or contact us, we collect your name, phone number, and email address so we can communicate with you and manage your appointment.

When you bring a vehicle in for service, we collect information about your vehicle, including the make, model, year, and VIN. We may also take photographs and video of your vehicle before, during, and after the service. These images document your vehicle's condition and are also used for quality control, portfolio, and marketing purposes.

When you pay for services, we collect transaction details such as the amount and date of payment. We do not directly store your full credit card number or banking details. Payment card information is handled through our third-party payment processor, and we receive only a limited transaction record.

When you visit dragonauto.net, we and our analytics providers automatically collect certain technical information, including your IP address, browser type, referring pages, pages visited on our site, and the date and time of your visit. This information is collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to schedule and perform services you request, send you appointment reminders and service updates, process payments for services rendered, document your vehicle's condition before and after work, respond to your questions or concerns, improve our website and service offerings, and market our services to you, including follow-up communications about future services.

We also use vehicle photographs and video for portfolio, social media, and marketing purposes unless you opt out at the time of service.

How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. We may share your information in the following limited circumstances.

We share information with our service providers who help us operate our business. These include Urable, our job scheduling and customer management platform; our payment processing provider, which handles credit card transactions; and analytics providers such as Google Analytics, which help us understand how visitors use our website. Each of these providers is contractually required to protect your information and use it only to perform services on our behalf.

We may disclose your information if required to do so by law, or in response to a valid legal request from a court or government authority.

If Dragon Auto is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We do not share, rent, or sell your personal information to data brokers or advertising networks for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies, which are small text files stored on your device, as well as similar tracking technologies. We use these to understand how visitors navigate our site, remember your preferences, and measure the effectiveness of our content. You can disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

Third-party analytics tools we use, such as Google Analytics, may set their own cookies. You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Dragon Auto maintains customer records and vehicle photographs as part of your ongoing service history. We do not routinely purge historical records or photos. If you would like us to delete your information, see your California privacy rights below.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This section describes those rights and how to exercise them.

The categories of personal information we collect include identifiers such as name, email address, and phone number; vehicle information including make, model, VIN, and photographs; commercial information such as service and payment records; internet or electronic network activity information such as website browsing data; and visual information in the form of vehicle photographs.

Right to Know. You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it. You may also request the specific pieces of personal information we hold about you.

Right to Delete. You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions. We may deny a deletion request if retaining the information is necessary to complete a transaction, comply with a legal obligation, or for other purposes permitted under the CCPA.

Right to Correct. You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt Out of Sale or Sharing. We do not sell your personal information for money. To the extent we share your information with analytics providers in a way that qualifies as "sharing" under the CCPA, you have the right to opt out. You may submit an opt-out request using the contact information below.

Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised a right under this policy.

How to Submit a Request. To exercise any of these rights, you may contact us by email at noah@dragonauto.net or by phone at (408) 638-6429. Please include your name and contact information so we can verify your identity before processing the request. We will respond to a verifiable consumer request within 45 days. If we need more time, we will notify you and may take up to an additional 45 days. We do not charge a fee for processing your first request in any 12-month period.

Authorized Agents. You may designate an authorized agent to make a request on your behalf. We will require written proof of the agent's authority and may verify your identity directly with you before fulfilling the request.

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the Effective Date above. We encourage you to review this policy periodically.

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